FAQs

What materials are your bracelets made of?

Our bracelets are made from a variety of materials. From milan rope, to nylon, to brass, steel, elastic and various stones.

For more details check out the product page of the bracelet you are interested in.

How strong are your bracelets?

Each bracelet has been ruggedly tested for the past year in a variety of conditions. From day to day activities like running, working around the house to more intense activities such as working with power tools and surfing*.

*Even though these have been tested in this environment we recommend removing on such activities for safe keepings.


How do I determine my bracelet size?

Due to the elasticity or the wrap around rope styling, most of our bracelets are made to fit different wrist sizes.

Each product page has a guide for the optimal wrist size.


Do you offer customisation or personalised bracelets?

At this stage, we don't.


How should I care for my bracelets?

Some of our bracelets are stretchy, but they are only made to be stretched over your hand. We don't recommend trying to see how far they can go.

For safe keepings, you can always use the supplied pouch with your delivery.


Do you offer gift wrapping or packaging?

At this stage, we don't.


What is your return or exchange policy?

We want you to be completely satisfied with your purchase, which is why we offer a 30 day return policy. Visit our Returns Policy page for more information.


How long does shipping take?

Once an order has been made, we aim to fulfil and send this order within 48 hours. Shipping timeframes can vary based on location. We estimate to allow 3-5 business days for your order to arrive since making your purchase.


Do you offer international shipping?

At this stage, we don't offer international shipping.


Are your bracelets adjustable?

At this stage, we only offer one size to fit most.


Can I shower or swim with my bracelets on?

You can. Even though we tested the rope bracelets in the surf, we would suggest avoiding rough water such as waves or rapids.


What payment methods do you accept?

We accept VISA, Mastercard and PayPal.


Do you offer discounts or promotions for wholesale or bulk orders?

At this stage we don't currently do bulk orders. We do provide discounts for looking to bundle there bracelets (see next question)

 

Can I combine different bracelets for a discounted price?

You sure can. When you buy 3 bracelets you will receive the one free


Can I track my order?

Yup. Once you've made a purchase, we will send you an email with your tracking number.


What should I do if my bracelet breaks or is damaged?

Please let us know by emailing welcome@fromjimsplace.com, we are always looking to improve our products and any feedback is appreciated.


Do you offer repairs for damaged bracelets?

At this stage, we don't. Sorry


Do you have a physical store where I can try on bracelets?

We do not. Sorry. At this stage we're completely online.


Are your bracelets eco-friendly or sustainably sourced?

We've made a conscious effort to reduce our impact on the environment.

All of our bracelets are sourced from suppliers that have passed ethical standards.

We used recycled materials for our packaging, which we also keep to the bare minimum to reduce waste.

But of course, we can always do better so if you have any suggestions please let us know.